FAQ
What happens if my credit or debit card is declined?
If your payment is declined, please double-check your card details, billing address, and available balance. You can also try another payment method or contact your bank for authorization.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can use this link anytime to track your order status.
What is the Return, Exchange & Refund Policy for non-customized products?
We accept returns and exchanges on eligible non-customized items within the return window. Items must be unused, unwashed, and in their original packaging.
Can I preview my personalized items before ordering?
Yes, where applicable, a preview option is available before checkout. Please review all customization details carefully before placing your order.
Do you ship outside the U.S.?
Yes, Showoff ships internationally to selected countries. Shipping charges and delivery times may vary based on location.
What is the return policy for customized or personalized products?
Customized or personalized products are non-returnable and non-refundable unless the item arrives damaged or defective.
Do you offer digital gift cards?
Yes, we offer digital gift cards that can be purchased online and sent directly via email.
MOBILE APP QUESTIONS
Is there a Showoff mobile app available?
Currently, Showoff is optimized for mobile browsing and shopping. A dedicated mobile app may be introduced in the future.
Can I shop on Showoff using my mobile device?
Yes, our website is fully mobile-friendly and works seamlessly across smartphones and tablets.
Is there any fee to use the Showoff platform?
No, browsing and shopping on Showoff is completely free. You only pay for the products you purchase.
Can I use discount codes or offers on mobile orders?
Yes, discount codes and promotions work the same way on mobile and desktop devices.
Why does my experience look different on certain devices?
Display variations may occur due to device type, screen size, or browser settings, but all features remain fully functional.
How can I contact Showoff for more questions or support?
You can reach us through our Contact Us page or email our support team. We typically respond within 24–48 business hours.